If the HQCA survey finds a repeat of the issues from before with no change what is the point in doing these surveys?
Is it all about hoping that the court of public opinion will get the facilities to improve performance?
Since this is the second such survey with the same sort of results, it's pretty clear to me at least that the court of public opinion isn't having any effect.
Maybe the GOA should do it's job?
DESIGNATED SUPPORTIVE LIVING FAMILY EXPERIENCE SURVEY REPORT Provincial Results July 2017
Overall, staffing levels and residents’ ability to receive better quality food and a variety of meals were predominant concerns in both years. In addition, a predominant theme reflected in family members’ comments for many facilities in 2016 was communication between staff and family members. The communication concerns included that family members did not receive timely information about residents when incidents occurred, did not always feel involved in decisions about residents’ care, were not always able to receive resolution to their complaints and concerns, and felt staff did not take the time to communicate information about residents to one another or to become informed before shift change.