Monday, June 19, 2017

Alberta Health Services is reviewing an assisted living facility in Cold Lake after an elderly woman who was removed from the residence later died in hospital. Any recommendations resulting from the review will be implemented, Timothy Wilson, a spokesman for Alberta Health, said in an emailed statement, which also expressed condolences to the woman’s family.---------Following Penner’s death and complaints from the family, AHS launched an investigation. Since then, all the residents have been given a full physical assessment by a registered nurse and nurses are currently at the facility reviewing the care residents are receiving. Members of AHS senior leadership have also visited the facility every day.-------In the statement, Wilson said the government and AHS will act on the recommendations and “expects the facility to do the same.”--

So what happened in the Olga Penner case? Were there staffing problems in that there weren't enough staff present to deal with the residents appropriately? Were the staff:resident ratios too low? Were the staff not trained? Were the concerns of the Cold Lake Points West Living staff who were all just terminated recently --validated by AHS? And what were the recommendations being yapped about here?
In the statement, Wilson said the government and AHS will act on the recommendations and “expects the facility to do the same.”
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Its troubling that we have a group of people fired in the Cold Lake facility where this woman died and yet there is no follow up by AHS about the situation there.
Why doesn't AHS and Alberta Health provide follow up reports on the investigations that they do at these facilities?
Not only is there no follow up for this woman's death at Cold Lake but we also have no follow up audit results for the Lacombe long term care facility with the action plan completed.

Alberta Health Services is reviewing an assisted living facility in Cold Lake after an elderly woman who was removed from the residence later died in hospital. Any…
EDMONTONJOURNAL.COM

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Cold Lake seniors care facility being investigated after resident dies in hospital

Published on: February 16, 2017 | Last Updated: February 16, 2017 4:35 PM MDT
Alberta Health Services is reviewing an assisted living facility in Cold Lake after an elderly woman who was removed from the residence later died in hospital.
Any recommendations resulting from the review will be implemented, Timothy Wilson, a spokesman for Alberta Health, said in an emailed statement, which also expressed condolences to the woman’s family.
A labour dispute has left seniors’ care workers locked out of the facility since Dec. 16. The family of Olga Penner, who died in a Cold Lake hospital earlier this month, and the Alberta Union of Provincial Employees have raised concerns about the quality of care provided by the replacement workers.
Penner, who was 85 and suffering from Alzheimer’s disease, was removed from Points West Living by her family and taken by ambulance to hospital just days before she died.
Following Penner’s death and complaints from the family, AHS launched an investigation. Since then, all the residents have been given a full physical assessment by a registered nurse and nurses are currently at the facility reviewing the care residents are receiving. Members of AHS senior leadership have also visited the facility every day.
In the statement, Wilson said the government and AHS will act on the recommendations and “expects the facility to do the same.”
Penner originally moved to the facility in November, before the lockout, and her family said the care she received originally was “great.”
sxthomson@postmedia.com



Julie Ali · 

This situation is very similar to what happened to my sister at another care facility--the Good Samaritan Extended Care at Millwoods in Edmonton. After a long delay and many complaints by families, there were three audits done (Quality Audit, Respiratory Review, Continuing Care Health Services Standards audit). We also had two validated Protection for Persons in Care abuse cases.

These investigations showed that care standards were not being met. For example there were care plans that were missing or years out of date. Like this case, patients had to be reasssesed by AHS. Why? Frankly, monitoring and enforcement by Alberta Health is currently ineffectual, occurring, after the fact.

Why is it that families have to be the watchdogs for the system? Why do families have to raise the alarm so that investigations are initiated? Why can't we have effective monitoring and enforcement instead of reactive governance? The government needs to do better and there needs to be real penalties for non-compliances. Rather than expressing condolences and having daily visits by AHS senior leadership- after deaths---why isn't the government dealing with the problems of the continuing care system proactively?
LikeReply5Feb 16, 2017 11:18pmEdited
Brenda Johnston
When is Alberta Health going to wake up and regulate these care facilities, penalize them for any infractions, and ensure that proper nursing care and staffing levels are provided?! Privatization of care of our vulnerable has resulted in a profit over people situation that lines the pockets of CEOs and shareholders like Points West Living. Hospital beds are full of residents who could be cared for in their own residence facility if these facilities were forced to comply to standards of care. Enough is enough!
LikeReply5Feb 16, 2017 4:21pm
Toni Seerden
It sounds good in theory but Alzheimers opens up a whole new can of worms. Assistance and supervision are usually required to an escalating degree. It's very sad.
LikeReplyFeb 16, 2017 6:07pm
Brenda Johnston
Toni Seerden to my knowledge there are designated dementia units which in my humble opinion should be staffed with nurses and care personnel trained specifically in dementia care. It's a complex and degenerative condition to be sure, and acute care is holding many of these patients awaiting the proper facilities. The placement process is slow and many of these patients wait for months in an acute care setting for an appropriate placement. The system is broken. For profit elder care is a big problem in care levels and staffing for the safety of patients. The placement process is overloaded and logjammed at a central placement office, delaying proper placement often so long that the patient condition deteriorates and must be reassessed for another level of care. Social supports for patients also many times must be accessed in order to afford the high costs of elder care, acute care facilities carry the burden of these wait times while the placement agencies cross their 'T's and dot their 'I's and many times encounter opposition from families who will not accept a placement option for their loved one. The hoarded are at the gate with our aging population, and we must perfect these processes now.
UnlikeReply9Feb 16, 2017 6:27pm
Karen Olivier
hire a lawyer dear people. You will win.
UnlikeReply8Feb 16, 2017 9:04pm
Paul E Boisvert · 

While I am not questioning your comment... therein lies the problem... it's all about money isn't it???? Why are we forgetting about treating seniors (all humans ) with the dignity they deserve.
LikeReplyFeb 19, 2017 8:52pm
Karen Olivier
Paul E Boisvert Unfortunately, Alberta's long term care was privitied by the PC government.The private companies are only in it for money. suing them is the only thing they understand and the only thing that will motivate them to take better care of people.
UnlikeReply1Feb 19, 2017 10:11pm
Julie Ali · 

Karen Olivier I have to agree with you. The GOA has no ability or willingness to penalize the continuing care companies. The contracts made by the Tories probably are long term ones that the NDP folks are too nervous to change.

Although I do believe government can do whatever it wants to do and can end contracts with companies that do not perform, this has not occurred in Alberta to my knowledge. There may be a transfer of the company to another company and that is all you will see.

The GOA fails seniors. When families complain about problems there is no action taken. There is retribution for complaints including banning, evictions and lawsuits. The GOA is fully aware of these retribution acts since it legalized them with a Trespass to Premises legislation that has no independent appeal process.

Families and advocates are punished for public discourse. But without public discourse how will the public be informed about non-compliances that compromise public safety that the GOA does not disclose? The recent problems at Lacombe where many non-compliances were evident were only discovered through the efforts of the Wildrose Party.

If the GOA won't make change happen, I guess all families can do is sue the providers and the GOA if enough families are impacted. A class action lawsuit has commenced in Ontario and may result in change:

http://www.cbc.ca/.../lawsuit-against-revera-nursing...
In the last few years, the lawyer says her firm has received numerous complaints regarding Revera Nursing Homes and that's why she decided to launch a suit against the company. The allegations against the company include negligent care, inadequate investigations and failure to meet ministry care standards.

Oakley also alleges that paperwork and assessments required by Ontario's Ministry of Health and Long-term Care when falls happen in nursing homes were not done.

"Revera is not being taken by surprise here," Oakley told reporters Thursday. "Revera has had notice of these concerns for years and years and years, whether it be directly from relatives who've complained, the residents who've complained or media stories."

The statement of claim was issued by the court in June, Oakley said, and Revera was served earlier this week.
LikeReply4 minsEdited
Julie Ali · 

Paul E Boisvert I doubt that any of the families who sue the continuing care provider will benefit as the death of a senior or handicapped citizen will not yield much cash. In addition the stress of negotiation and a court case after a fatality won't ever be compensated.
Nope, this isn't about the money. This is about telling the stories of our family members who went through hell for no reason other than government lack of oversight, failure to provide penalties for non-compliances and total lack of interest in the deaths of residents which are merely seen as troublesome because of #MediaAttention.
You've got to go through the system to understand why a family would do a lawsuit. And in some cases, they don't do a lawsuit and are sued instead for saying the story of hell.

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